Did you purchase tickets but now see better seats available? We may be able to help with an exchange if the event is at least 24 hours away. We’ll let you know if you qualify when you submit your request.
A per ticket exchange fee may apply.
You are eligible for a ticket exchange if:
- You purchased your tickets directly from Ticketmaster;
- You didn’t receive your tickets through Ticket Transfer, resale, or from a third-party site;
- Your order doesn't contain VIP and other premium tickets, tickets purchased with additional related items and/or bundled products, tickets purchased as part of a hotel/festival package; and
- Your event is more then 24 hours away.
Your new tickets must meet the following requirements:
- New tickets must be of equal or greater price than your current tickets.
- Generally, they must be for the same event, venue and date. At their discretion, some Event Organizers allow exchanges for a long running series, such as theatrical shows.
- New tickets must be indicated by a blue dot on the seat map.
Ticketmaster cannot guarantee refunds or exchanges, except where an event has been canceled, postponed or rescheduled. Refund and Exchange requests are subject to conditions that are outlined in our Purchase Policy.
To process an exchange, contact Fan Support.
If you can’t exchange your tickets, your tickets may be eligible for Transfer.
To see if this option is available, select Transfer from
your order.